Hey guys!
dgrunbe wrote: ↑Thu May 23, 2024 1:38 am
Arrived at Post Office in my town at 5:24 AM, just 20 minutes ago.
Getting closer and closer! woo-hoo!
FWIW, I ordered a tent (big and heavy) on Amazon that shipped from GB and it took a week. This little bridge has taken weeks. oh well, it should be here soon.
Having done GuitarForm for a number of years now, when we send full size parcels they can sometimes arrive in 2 days. But then, insured shipping options for large packages like that are going to start at around $100!
With the Tuffset, we decided early on that free shipping was going to be a big part of the model. This means economy shipping, or else having to charge a higher price for the product - with the coupons and so on, we've tried to find the right balance. But as a consequence, they do take a bit longer than they ideally would - especially when everyone including (or especially!) me is excited for everything to arrive and for you all to try your bridges for the first time.
With the latest wave we've added an option for express shipping to certain countries, and some customers have gone for that. It's an additional charge for a service that advertises 3-5 working days instead of 7-10. Apologies to those who would have taken this option first time around had it been available - the logistics side of things was always going to be a work-in-progress at this stage. I trust that they will be with you soon! Thank you all for your patience.
