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Curtis Novak Support Question

Posted: Wed Oct 21, 2020 6:44 am
by akpasta
Big fan of Curtis Novak pickups. I have a set of his Fender XII pickups in my vintage Fender XII and love them. So much that I bought a set for my Alternate Reality XII.

I installed the pickups and the neck pickup did not work. Curtis is always so quick to respond via e-mail, and he kindly walked me through the steps of testing to see if it was something I had done wrong or if it was something wrong with the pickup.

I was able to confirm with a multimeter that there was something wrong with the pickup, it was measuring no impedance from the lead and ground on each side, whereas the bridge pickup was measuring the correct impedance level, as well as my set of stock pickups that I had removed. Pretty clear something happened to the pickup. When I reported this to Curtis he just stopped responding to my e-mails. I was being super polite, just reporting what I had found and asking him what his policy was, should I send it back to him, should I toss it and buy a new one, etc. No response. I followed up once or twice over the next few months. No big deal, figured he was busy, these times are insane after all.

Did something happen to him? Seems he still posts on social media. I checked his web site to see if I had violated some stated policy and was therefore potentially irritating him, but I didn't find anything. Are there some unwritten rules I may have violated?

Or... how can I fix a pickup that measures no impedance from either side?

Re: Curtis Novak Support Question

Posted: Wed Oct 21, 2020 8:03 am
by SignoftheDragon
I have 2 sets of Novak XII pickups as well- the most recent set was ordered a little over a month ago. Order/payment to shipment was about 1 week. Overall a pretty smooth transaction.

Of some concern was the lack of communication- I had asked after a set of white pickup covers (which he no longer has as an option on his site) or even an extra set of black covers that I could dink around with. I mentioned my willingness to pay for these extras, but never heard a peep of a reply on any of my questions.

Re: Curtis Novak Support Question

Posted: Wed Oct 21, 2020 3:25 pm
by N0_Camping4U
I was a big fan of Curtis. I used him on every build. He was always great. Then a couple years ago I ordered Jazz bass pickups, and I asked for white covers. He sent the pickups with black covers instead. No biggie. I contacted him, he made me return the black covers first and then he'd send mine... Never refunded for the return shipping. Left a bad taste in my mouth, but whatever. It's a 8 bucks to ship it back.

Years later I wanted another set of Jazz bass pickups. I emailed him to inquire about custom windings and for general advice on a tone. Never replied back. I sent another reply from another email address - nothing.

Bought Lollars and were MUCH more impressed when I compared both Jazz bass pickups from Curtis and Lollar side by side.

Nice guy, God bless'em, and good luck to him - but he seems awfully busy now - understandable.

Re: Curtis Novak Support Question

Posted: Wed Oct 21, 2020 4:09 pm
by mbene085
Sorry to hear that. I bought several sets of pickups from him from 2015-2018 IIRC, and he was super communicative. We shot the shit over e-mail for quite a while leading up to each order, as I was trying to figure out what exactly I wanted and he was trying to figure out how to get me there. It was a fun process.

Re: Curtis Novak Support Question

Posted: Wed Oct 21, 2020 4:46 pm
by andy_tchp
akpasta wrote:
Wed Oct 21, 2020 6:44 am
Or... how can I fix a pickup that measures no impedance from either side?
Rewind it.

This is where you initiate a PayPal refund and provide all the unanswered emails to show you've made good faith efforts to resolve the issue.

I don't care how good someone's reputation is, you need to provide goods that work and are fit for purpose. Your (no doubt quite expensive) dead pickup is not.

Re: Curtis Novak Support Question

Posted: Wed Oct 21, 2020 5:10 pm
by adamrobertt
Yeah, there are pretty much only two options. 1) He's ghosting you on purpose because he doesn't want to issue a refund or 2) He genuinely missed your emails and didn't mean to ignore you. I don't really know which one it is, but he does have a pretty good reputation in general.

Re: Curtis Novak Support Question

Posted: Sat Oct 24, 2020 4:30 am
by Lost In Autumn
when I inquired about pickups for my Jaguar last month, he offered me a money back guarantee if I wasn't satisfied. I doubt that he extended that just to me and his communication is typically great. perhaps he just missed your email?

Re: Curtis Novak Support Question

Posted: Mon Oct 26, 2020 3:47 pm
by Lost In Autumn
I sent him an email over the weekend, inquiring about a humbucker-sized pickup for my player Jazzmaster, mentioning that I don't like humbuckers . Usually, he responds pretty quickly, within 12 hours, but I haven't heard back. Perhaps there's something up and he's unable to reply?

Re: Curtis Novak Support Question

Posted: Mon Oct 26, 2020 3:58 pm
by andy_tchp
Have made a couple of purchases over the years; I found communication limited (to non-existent) once you'd paid the money.

Re: Curtis Novak Support Question

Posted: Mon Oct 26, 2020 4:28 pm
by Pepe Silvia
He used to post on here somewhat regularly.

Re: Curtis Novak Support Question

Posted: Mon Oct 26, 2020 8:56 pm
by Shadoweclipse13
andy_tchp wrote:
Mon Oct 26, 2020 3:58 pm
Have made a couple of purchases over the years; I found communication limited (to non-existent) once you'd paid the money.
I emailed him a technical question a few months back 2 different times, and have never received a response. I've never bought anything from him. I've been wanting a set of his JM pickups for a long time, but the lack of communication makes me wary of doing so...